cxcricket's Privacy Policy

1 Introduction and Scope

When you use the cxcricket platform, you share certain personal information with us. This privacy policy sets out our commitments and practices regarding the collection, storage, use, and protection of that information. This policy applies to the cxcricket website, mobile app, and all related services.

Those interested in learning more can read our about cxcricket page. It is best to read this privacy policy together with our terms of service, as both govern the relationship between you and us.

By registering on our platform or using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.

2 Information We Collect

cxcricket collects various types of information to provide its services. This information falls into two main categories — information you provide directly, and information collected automatically.

2.1 Personal Identification Information

When creating and managing an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Current address
• Username for login

2.2 Financial Transaction Information

For deposit and withdrawal processing, we collect:

• Payment method name (bKash, Nagad, Rocket, Upay, or bank transfer)
• Mobile banking number or partial bank account details
• Transaction amount and time
• Transaction reference number

We do not store complete bank account numbers or card numbers on our servers — such sensitive information is processed directly through the relevant payment provider.

2.3 Gaming Activity Information

From your platform usage history, we collect:

• Bet and game history
• Win and loss records
• Bonus usage details
• Account session duration and activity

3 How We Collect Information

3.1 Information You Provide Directly

Direct information is provided when you register on cxcricket, complete account verification, or contact our support team via live chat or email. In each case, you provide information voluntarily.

3.2 Automatically Collected Information

Our servers and tracking technologies automatically collect certain information:

• IP address and device information
• Browser type and operating system
• Page visit time and sequence
• Referral URL (where you came from before visiting our site)
• Information obtained from cookies

4 How We Use Your Information

cxcricket uses collected information only for specific, legitimate purposes. No information is used in an excessive or irrelevant manner.

4.1 Service Operations

• Creating and managing your account
• Completing age and identity verification (KYC)
• Processing deposit and withdrawal transactions
• Providing bonus and promotion benefits

4.2 Security and Compliance

• Preventing unauthorized access to accounts
• Completing necessary checks to prevent fraud and money laundering
• Monitoring usage to ensure responsible gaming

4.3 Communication and Support

• Sending important account-related notifications
• Providing 24/7 support — in both Bengali and English
• Sending promotional information with your consent

4.4 Service Improvement

By analyzing usage patterns, we improve the platform experience, plan the introduction of new games and features, and identify and fix technical issues.

5 Data Storage and Security

cxcricket uses industry-standard technologies to keep your information secure.

5.1 Encryption

Our website and app use SSL (Secure Socket Layer) encryption. This keeps all information exchanged between your browser and our servers secure. Additional encryption layers are also applied when storing sensitive data.

5.2 Access Control

Only employees who need your personal information for their work can access it. All staff are trained and bound by contract to maintain confidentiality.

5.3 Data Retention Period

We retain necessary information while your account is active. After an account is closed, certain information may be retained for a set period — particularly financial transaction records, which are required to meet legal obligations.

6 Sharing Information with Third Parties

cxcricket does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain situations.

6.1 Payment Providers

The information needed to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment provider. This information is used solely for transaction verification.

6.2 Game and Technology Partners

To operate games on our platform, the servers of various game developers (such as PG Soft, Pragmatic Play, JILI, Evolution, and others) and technology providers are used. In these cases, only the minimum information needed to manage the session is shared.

6.3 Legal Obligations

We may be required to provide information to meet legal obligations or in response to a legitimate request from a law enforcement authority. In such cases, we share only what is necessary.

7 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the cxcricket website and app.

7.1 Essential Cookies

These cookies are required to ensure the core functionality of the site. They are used to maintain your login session, perform security checks, and remember your language preference.

7.2 Functional and Analytics Cookies

These cookies are used to remember your preferences and settings, and to analyze platform usage. The collected data is analyzed in aggregated and anonymized form.

7.3 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may limit the functionality of the platform.

8 Your Rights and Controls

You have specific rights over your personal information, which cxcricket respects.

8.1 Right to Access Your Information

You can request a copy of the personal information we hold about you. We are committed to responding to such requests within a reasonable time.

8.2 Right to Correct Your Information

If any information in your profile is incorrect, you can request a correction. General information can be changed directly from your account settings; changing verified information requires assistance from the support team.

8.3 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or notifications, you can unsubscribe from your account settings or through the support team. However, essential service-related notifications will continue to be sent.

8.4 Right to Close Your Account

You can request to close your account at any time. Closing your account will result in most personal information being deleted, though certain information may be retained for a set period due to legal obligations.

9 Protection of Minors

cxcricket strictly follows a 21+ age policy. Our services are not intended for anyone under the age of 21 under any circumstances. Age verification is mandatory at the time of registration, and additional identity documents may be requested if there is any doubt.

We do not knowingly collect information from minors. If anyone believes a minor is using our platform, please notify our support team.

To learn more about responsible gaming and how to keep yourself and your family safe, please read our responsible gaming guidelines.

10 Changes to This Policy

cxcricket reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will:

• Update the date on this page
• Send a notification of the changes to your registered email
• Display a clear notice on the platform

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly.

To learn about all terms and conditions related to our services, please read the terms and conditions page, which contains detailed guidance on using the platform.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week, ready to assist in both Bengali and English.